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The PALCO office will be CLOSED on Monday, May 29th in celebration of Memorial Day. We will also be CLOSED on Thursday, June 1, 2017 for our core conversion. We will re-open on Friday, June 2, 2017 at 8:00 a.m.

There will be interruptions to some products and services that you may use beginning at the close of business on 5/31/17. Please plan to make transactions that require a branch visit prior to closing on May 31, 2017. We highly recommend that you take out cash prior to May 31, 2017 and be prepared with alternate forms of payment including credit card, cash or checks during the conversion. Debit and ATM cards will have limited funds available during this time due to balancing purposes for the conversion. Please read the Notice of Planned Technology Upgrade for more details. We are committed to giving you the best experience possible at PALCO, and want to thank you for your patience and understanding as we make the transition from our old core system to our newly upgraded system.



NEW PALCO Debit and ATM Cards
If you have received your new EMV Chip Debit or ATM card you may activate it now, please note that you are UNABLE to use this new card until May 31st at 8:00 a.m. Please DO NOT destroy your old card at this time. We have mailed all cardholders a letter explaining the upcoming changes to our Debit and ATM cards, as well as other important information and FAQs. Read the Debit card letter and FAQ's here. Read the ATM card letter and FAQ's here.

Key Dates:
  • May 31st, 2017- Your old Debit/ATM card(s) become inactive at 8:00 a.m. EST.
  • May 31st, 2017- If you have not already activated your new card, you may do so by calling the number located on your new card and using the last four digits of the primary cardholder's Social Security Number.




Protecting Your Personal Information
Last week Chipotle Mexican Grill began notifying customers of a data breach that may have compromised their credit card and debit card information after it learned that its payment processing system was hacked. Read their statement here.

Your personal information is collected and shared everywhere - at the store, when you go online, use a debit card, or text a friend. Its increasingly harder to keep your information safe and out of the criminals hands.

If you don't have Identity Protection Services visit our SHERPA Identity Protection page for more information on 24/7 internet surveillance with Digital Ally, SHERPA's proprietary technology proactively detects stolen personally identifiable information (PII) and compromised confidential data. Digital Ally is the only identity monitoring solution designed for proactive cyber detection on an international level breaking language barriers and detecting identity theft across the globe. Take the first step in protecting your personal information: click here.



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