PALCO will be closed on Friday, December 22nd & Monday, December 25th. Have a safe and happy holiday!

PALCO's Fraud Service Center
Especially during the holiday shopping season, our Fraud Service Center receives an increase in suspicious activity on cards, usually, this is due to unusual spending habits. If the system notices a suspicious activity on one of your cards, our automated fraud teller will contact you by phone, just to confirm the transaction(s) was indeed yours.

To protect against theft and unauthorized use of your credit and debit cards, your card activity is monitored 24 hours a day. If you receive a phone call or a message from PALCO's Fraud Service Center about possible unauthorized use, please respond as soon as possible. It may be necessary to place a temporary hold on your card if we are unable to verify suspicious transactions with you. If you find that your card has been temporarily suspended, simply call the Fraud Service Center at the phone number provided to remove the hold.

While you should always be cautious, our automated fraud center will not ask you for your card number, rather they will review the transactions with you and the amounts of the transactions. Never provide your credit or debit account information to anyone who calls you.

To keep on top of your cards and accounts - protect your debit and credit cards by receiving alerts and defining when, where and how your cards are used with our CardValet® app!

Share Savings Limitations A.K.A. Regulation D
As a PALCO member, we always want to keep you updated and educated regarding important information on regulations and changes that may affect you and how you use your accounts. As you may know, Regulation D (Reg D) has been a hot topic here, as well as with other financial institutions in recent years.

Federal Reserve Regulation D is a directive of the Federal Government, not of PALCO Federal Credit Union, and applies to all financial institutions. It sets the limit on the number and type of transfers/withdrawals from Savings, Additional Savings or Money Market Accounts to six per month. Transfers or withdrawals, for purposes of this limit, include preauthorized, automatic transfers (including but not limited to transfers from your savings for overdraft protection or for direct bill payments) and transfers and withdrawals initiated by telephone, facsimile, or computer. A preauthorized transfer includes any arrangement with us to pay a third party from your account upon oral or written orders including orders received through the automated clearinghouse (ACH/EFT).

How does this affect you? If you make frequent withdrawals or transfers from your Savings Accounts, Reg D limitations could possibly result in denied/returned transactions on your account. Each month you are permitted 6 transfers/withdrawals from each Savings Account. To make a transfer/withdrawal after Reg D has been exceeded, additional withdrawals or transfers can be made in person, by mail, or at an ATM and not impact your Regulation D limit. For more information and tips on how to avoid exceeding limitations click here.

Identity Protection Services
Using top ID protection technology, PALCO and SHERPA® Identity Protection will equip you with the tools and guidance to protect your personal information. If a breach should occur, SHERPA’s proactive monitoring identifies it quickly. Plus you have immediate access to full service Sherpa identity and credit restoration experts should you ever need it. Learn more about the idenity protection services available to you through PALCO and SHERPA today.

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